We often talk about our unique software as utilising ‘technology from another world’ but don’t be fooled, when it comes to customer satisfaction we have our ears very much to the ground. It is a known fact that many people who buy software in the hopes of finding Fuel Station solutions are pretty dismayed by the poor backup and service that they receive and they are left quite high and dry without any training on the usage of the product.

The Alien Automation solution 

This is exactly why we at Alien Automation, have made it our business to ensure that as a part of every software solution for Fuel Stations, we offer 24-hour support and comprehensive training. This is not an ‘add-on’ but an important inclusion as we believe that if we are to offer the best solution it has to come with support and training to ensure total customer satisfaction - and of course more effective usage of our product.

24 hr support 

The support we offer is personalised, mostly online for the benefit of our customers in remote areas, and most importantly it’s 24hrs a day. This too is not compromised as we understand that most fuel stations operate 24hrs a day and support can be required at any time.

Comprehensive training 

We do not expect those operating a Fuel Station business to be trained in cutting-edge software solutions and even with a good IT background every software solution has its idiosyncrasies and multiple benefits. All of these need to be clearly conveyed to the customer via comprehensive training. A few commonly asked questions regarding training are…

 Who gets trained? - Our training department trains all clients during the installation of the software and following that, by logging onto their PC, we guide them through the modules of the software applicable to their business until they feel fully trained and competent with the product.

 What does the training consist of? - The training is initially in person depending on the client’s situation but mostly online, and the good news is that we also can log on to your PC to see what the issue is in real-time, thereby giving you 24hr remote support and troubleshooting!

 How does the training benefit my business? - Apart from the obvious benefit of being able to utilise the software program more competently, and in more ways, having someone well-trained and proficient in the software makes them the go-to person in your company. They become your business’s first line of support.

Consequently, the Alien Automation 24hr support desk need to take fewer support calls which means we are able to focus on quality support for more complex issues and this benefits every client. Furthermore, this speeds up the support process so that the problem can be immediately resolved.

All-inclusive turn-key software solutions 

At Alien Automation this 24hr support and comprehensive training come as a part of our excellent all-inclusive services in one turn-key solution. An affordable monthly fee includes dedicated and personalised technical support, product training, continuous upgrades and a business partner that is committed to ensuring your business always runs optimally with our ground-breaking technology. Since there are no modular charges, all our unique features are available to your business, hassle-free, right from the beginning.

 Talk to us  today and let’s ensure that whatever unique requirements you may have you will be fully covered and constantly monitored by our ‘out of this world’ service and products.