Welcome

Welcome to Alien Automation Technologies Documentation and Help files.

The Architectural Overview

Alien employs custom-built asynchronous data replication in all its operations. This means that there is no reliance on central servers for any installation where everyday operations are concerned. A data service uploads transactions and other data one record at a time while downloading instructions and other products and data as necessary.

Poor connectivity does not impair Alien to stay synchronised with the host server. The system was developed over the years by having installations in very remote places.

Remote support is managed using the same asynchronous communications allowing 98% of support being done in minutes and online.

All installations run their own data set and can rebuild themselves from the server or vice versa during disaster recovery.

Certain Alien business module related networks will run on all versions of Windows or Android, including server additions.

Alien is a comprehensive solution that covers most of the processes in B2C[business2client] and B2B[business2business]. Our software and associated hardware include all the basic modules, such as:

Alien Automation Technologies: A Leap Forward in Support Services |

In the rapidly evolving digital landscape, Alien Automation Technologies (AAT) has emerged as a game-changer, offering a plethora of benefits over traditional support services. Here’s a brief overview of how AAT is revolutionizing support services:

Efficiency and Productivity

AAT’s automated systems can handle a high volume of tasks simultaneously, significantly reducing the time taken to resolve issues. This efficiency leads to increased productivity, as support staff can focus on more complex tasks that require human intervention.

24/7 Availability

The system can operate offline and collect the data at a later stage to archive, unlike traditional support services that operate within specific hours, AAT provides round-the-clock support. This ensures that help is available whenever it’s needed, improving customer satisfaction and loyalty.

Cost-Effective

While the initial investment in AAT might be substantial, the long-term savings are significant.

Data-Driven Insights

AAT’s automated systems collect and analyze data from every interaction, providing valuable insights that can be used to improve products, services, and customer experiences. This data-driven approach is a stark contrast to traditional support services and the documentation can be distributed digitally or printed when distributing as training material.